Privacy Policy

Introduction

At Apex ViewGrills (a brand of GCM Infotech OPC Private Limited), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

1. Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, address
• Service Information: Property details, installation requirements, service preferences
• Payment Information: Billing address, payment method details (processed securely through payment gateways)
• Communication Data: Records of your communications with us via email, phone, or chat

2. Automatically Collected Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, referring pages
• Cookies: Small files stored on your device to enhance user experience
• Analytics Data: Anonymous data collected via Google Analytics

How We Use Your Information

We use the collected information for:

• Service Delivery: Processing orders, scheduling installations, providing customer support
• Communication: Sending quotes, confirmations, updates, and responding to inquiries
• Improvement: Analyzing usage to improve our website, services, and customer experience
• Marketing: Sending promotional materials, offers, and newsletters (with your consent)
• Legal Compliance: Fulfilling legal obligations and protecting our rights
• Transaction Processing: Completing sales and maintaining transaction records

Information Sharing & Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, analytics providers, email services)
• Installation Teams: Our certified technicians who need information to complete your installation
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In case of merger, acquisition, or sale of assets
• With Your Consent: Any other disclosure made with your explicit permission

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Personalize content and advertisements
• Provide social media features
• Improve website functionality

You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL Encryption: Secure data transmission using SSL/TLS protocols
• Access Controls: Limited access to personal data by authorized personnel only
• Regular Security Audits: Periodic reviews of security practices and systems
• Secure Storage: Protected servers and encrypted databases
• Payment Security: PCI-DSS compliant payment processing

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal information we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format
• Object: Object to processing of your personal information
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at apexviewgrills@gmail.com

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we will securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.